Refund Policy

REFUND POLICY

Effective Date: 11/02/2023

1. REFUND POLICY

At Prep Gear Depot, we stand by the quality of our products and your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy.

2. ELIGIBILITY FOR REFUND

To be eligible for a refund, please take note of the following:

a. Return Period: You have 30 days from the date of purchase to initiate a return and request a refund.

b. Product Condition: The item(s) must be unused, in the same condition as when you received it, and in the original packaging.

c. Excluded Items: Some items are exempt from refunds, including perishable goods, personalized items, and gift cards.

3. RETURN PROCESS

To initiate a return and request a refund, please follow these steps:

a. Contact Us: Reach out to our Customer Support team at info@PrepGearDepot.com to request a Return Merchandise Authorization (RMA) number.

b. Prepare the Return: After obtaining your RMA number, pack the item in its original packaging and include a copy of the packing slip or order confirmation.

c. Shipping the Return: You are responsible for covering the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. REFUND PROCESS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund, and a credit will be applied to your original method of payment.

Please allow a few business days for the refund to reflect in your account.

5. CONTACT US

If you have any questions about our Refund Policy, please contact our Customer Support team at info@PrepGearDepot.com.

6. CHANGES TO THIS POLICY

We may update this Refund Policy to align with our practices. Any changes will be posted on this page with an updated effective date.

This Refund Policy was last updated on 11/02/2023.